Support Center

Current Issues and Problems

Last Updated: Jun 14, 2016
The Ice-Scream minigame didn't give me any rox!
When you pick up your rox and they are not added to your score, this may be very frustrating. We have seen that some players have been able to get around this issue by loading Moshi in another browser. If you normally use Internet Explorer or Safari, please try Google Chrome or Firefox instead. You can download them for free from the following links:

Trouble loading the Season 2 missions
If you're having trouble loading the Season 2 missions, please try using the Mission Launcher in your Monster's room (instead of going to the volcano or the Observatory). This should fix the problem and allow the mission to launch in the normal way.
Moshling Zoo Number is Wrong!
We have heard that some players, when visiting a friends zoo are seeing their own Moshlings, almost as if they were in their own Moshling Zoo. We're aware of this issue and we are working to fix it as soon as possible!
Hey, I didn't get my Brainiac Medal
We have heard from a few players that they have not recieved a Brainiac Medal when completing their Daily Challenge with 10 correct answers. Our development team is aware of this issue and are working hard to get a fix in place very soon!
My stars are not adding up right in my Food Factory!
Some players are not  receiving all their stars.  When feeding and watering (and cup caking) Moshlings, the three stars appear but they are not counted in the grand total. We are working on a fix and will have one very soon!

Moshi Monster Movie Mystery not loading:

We understand players are having trouble loading the Moshi Monster Movie Mystery mission, in the Gombala Gombala Jungle. This has been reported to our tech team. There is currently no work around for this issue. Please keep an eye on the forums for updates to this.
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